What is Delhi Metro’s WhatsApp-Based Ticketing System, How Does it Work, and More Information

What is Delhi Metro's WhatsApp-Based Ticketing System

The Delhi Metro Rail Corporation (DMRC) has increased the availability of its ticketing service via WhatsApp. The DMRC has now expanded this practical service to encompass practically all metro lines in the Delhi-NCR region, including the Gurugram Rapid Metro, after it was first deployed on the Airport Express Line in June. Now, commuters using the Delhi metro can easily purchase tickets on their cellphones without having to stand in huge lines.

The managing director of DMRC, Vikas Kumar, underscored the significance of this connection in a statement, saying, “Buying a metro ticket will soon be as easy as sending a message to a friend or family member. WhatsApp is the preferred messaging channel for the majority of Indians. We are certain that this integration would persuade more passengers to choose the Delhi metro their preferred means of transportation.

Here are some frequently asked questions and their respective solutions to assist you learn more about purchasing Delhi metro tickets via WhatsApp on your smartphone:


What is the WhatsApp-based ticketing system for the Delhi Metro?

Passengers can buy metro tickets for any location via the WhatsApp messaging service thanks to the Delhi Metro’s WhatsApp-based ticketing system.

What metro lines is this service available on?

In partnership with Meta and Pelocal Fintech Pvt. Ltd., this service is offered on all lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro.

When was the launch of this service?

All metro lines in the area are now covered by the service, which was initially introduced on the Airport Express Line in June.

What is the WhatsApp process for buying metro tickets?

Sending a message with the phrase “Hi” to +91 9650855800 will allow you to buy metro tickets via WhatsApp. You can also use your smartphone to scan the QR code that is provided.

Which languages are supported by the WhatsApp chatbot?

The Hindi and English versions of the WhatsApp chatbot for booking tickets are also available.

Are there any limitations on the times for purchasing tickets?

All metro lines’ ticket sales hours are 6 a.m. to 9 p.m., and the Airport Line’s hours are 4 a.m. to 11 p.m.

Can I cancel tickets that I’ve booked via WhatsApp Ticketing?

Through the WhatsApp Ticketing system, ticket cancellations are not permitted.

Does this service have a convenience charge?

For transactions made with a credit or debit card, a convenience fee will be charged. However, UPI-based transactions do not charge a convenience fee.

How many QR tickets can one person generate all at once?

Users are allowed to create a maximum of 6 QR tickets at once.

Why did WhatsApp become the platform for this offering?

India has a large user base for the messaging app WhatsApp, which makes it simple and convenient for metro passengers to buy tickets.

What is the purpose of this ticketing service powered by WhatsApp?

With this service, WhatsApp users will have a more convenient way to purchase tickets within their chats and their transit experience will be made simpler.

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